Privacy Policy

Privacy Policy

Effective Date: 1st November 2023

Welcome to the Kenya Red Cross Society website. We are committed to protecting your privacy and ensuring the security of your personal information. In this privacy policy, we explain the data we collect, why we collect it, how we use it, and your rights concerning your personal data.

Who We Are

What Personal Data We Collect and Why


When visitors leave comments on the site, we collect the following data:

  • Data provided in the comments form.
  • IP address and browser user agent string to help prevent spam.

An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. Your profile picture may be visible to the public in the context of your comment after approval.


If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) as this data can be extracted by visitors.


When you leave a comment, you may opt-in to save your name, email address, and website in cookies. These cookies are for your convenience and will last for one year.

When you log in, we will set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser, indicating the post ID of the article. This cookie includes no personal data and expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves similarly to if you visited the other website, including data collection and the use of cookies. Be aware of these websites’ privacy policies.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • If you leave a comment, the comment and its metadata are retained indefinitely.
  • For registered users, we store personal information provided in their user profile. Users can see, edit, or delete their personal information, except for their username. Website administrators can also view and edit this information.

Your Rights Over Your Data

If you have an account or have left comments, you can:

  • Request an exported file of the personal data we hold about you.
  • Request the erasure of your personal data, subject to legal and security obligations.


1. Acceptance of Terms

By accessing or using ChatCare, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use the chatbot.

2. Purpose and Scope

ChatCare is designed to provide assistance and information on various topics related to the services provided by the Kenya Red Cross Society. It aims to enhance user experience by offering quick and accessible information.

3. Usage Guidelines

  • Respectful Communication: Users are expected to interact with ChatCare respectfully and avoid using offensive, discriminatory, or harmful language.
  • Lawful Use: Users must comply with all applicable laws and regulations while using ChatCare.
  • Personal Data: Do not share personal, sensitive, or confidential information. ChatCare is not intended to handle personal data such as medical records, financial information, or identification details.

4. Data Privacy

  • Data Collection: ChatCare collects and processes certain data during interactions, including user queries and responses, to improve the service.
  • Data Usage: Data collected will be used for enhancing user experience, improving the AI model, and for analytics. Data will not be sold or shared with third parties except as required by law.
  • Security: While efforts are made to secure data, the Kenya Red Cross cannot guarantee complete data security. Users interact with ChatCare at their own risk.

5. Limitations of the AI

  • Accuracy: ChatCare strives to provide accurate and helpful information, but it may not always be correct or up-to-date. Users should verify critical information independently.
  • Advice: ChatCare does not offer professional advice (e.g., medical, legal, financial). For professional advice, please consult a qualified expert.
  • Response Limitations: ChatCare may not fully understand all queries and may provide responses that are incomplete or not contextually appropriate.

6. Liability Disclaimer

  • No Warranties: ChatCare is provided “as is” without warranties of any kind, either express or implied. The Kenya Red Cross does not guarantee the accuracy, reliability, or completeness of the information provided.
  • Limitation of Liability: The Kenya Red Cross shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of ChatCare.
  • Indemnification: Users agree to indemnify and hold harmless the Kenya Red Cross from any claims, damages, or expenses arising out of their use of ChatCare.

Additional Information

  • How We Protect Your Data: We employ various security measures, including encryption and staff training, to safeguard your data.
  • Data Breach Procedures: We have procedures in place to deal with data breaches.
  • Third Parties We Receive Data From: If applicable, we will disclose any data received from third parties.
  • Automated Decision-Making: We do not engage in automated decision-making with user data.
  • Industry Regulatory Disclosure Requirements: If we are subject to additional privacy laws, we will disclose that information.

For specific inquiries or concerns about your privacy, please contact us at

This privacy policy is subject to changes and updates, and the latest version will be available on our website.

About Us

Kenya Red Cross Society is a humanitarian relief organization, created through an act of parliament CAP256 of the laws of Kenya

We are auxiliary to the National and County Governments and work to alleviate human suffering and preserve life and human dignity.